Questions? We've got you.

Available pearl choices are shown on each product page. Depending on the piece, you may be able to choose your pearl type and whether you would like a natural or coloured pearl.

Unless a product specifically offers an individual colour choice, the exact pearl colour is selected as part of your Sass and Pearls experience.

Natural colour selections include the beautiful tones pearls naturally occur in, such as whites, creams, peaches and lavenders. Coloured pearls have been enhanced or dyed to create a wider range of colours.

Because pearls are individual, colour, tone, shape, surface and lustre will naturally vary from pearl to pearl.

Edison pearls are known for their larger size, beautiful lustre and striking appearance. Where an Edison upgrade is available, you'll see it as a pearl selection option on the product page.

Some jewellery pieces already include an Edison pearl in the listed price, while others have an additional upgrade charge.

Where chain length options are available, they will appear on the product page before you add your piece to the cart. Available lengths may vary depending on the design.

No two pearls are exactly alike. Natural variations in colour, shape, size, lustre, surface and markings are part of the character of pearls and make each one individual.

The Pearl Experience is where your jewellery becomes personal. Depending on your order and the event, your pearl may be revealed during a live or video opening before being matched with your jewellery.

You can learn more on our Pearl Experience page.

No. You can shop Sass and Pearls without joining a live event. Lives are simply another way to enjoy the reveals, games, laughs and community around Sass and Pearls.

Our games change from time to time and each one has its own way to play. You might discover Pick a Pair, Kiddie Scoops, Pearlie Scoop or one of the other surprises that appears during our events.

Current games and available options can be found on our Games page.

Please allow approximately 2–4 weeks for your order to be prepared and dispatched. Many pieces require your pearl to be revealed, matched and assembled before they're ready to begin their journey to you.

Pre-order or special items may occasionally require additional time. Where this applies, we'll provide information with the product or order.

Standard Australian shipping is $12.50. Australian orders over $250 receive free standard shipping.

Yes, we ship to selected international destinations. Standard international shipping is $35 AUD where available.

Any customs duties, import taxes or other destination-country charges that may apply are the responsibility of the customer.

Where practical, we may be able to combine orders that are being prepared at the same time. This isn't always possible, so please contact us if you have a question about combining recent orders.

Once your order has been fulfilled and dispatched, you'll receive a shipping confirmation email with tracking information where tracking is available.

Because many Sass and Pearls orders involve a pearl being individually revealed or selected and jewellery being prepared for you, we don't offer change-of-mind returns once an order has been processed or a pearl has been revealed.

This does not affect your rights under the Australian Consumer Law if an item is faulty or otherwise fails to meet a consumer guarantee. Please see our Returns & Refunds policy for full details.

Pearls and jewellery appreciate gentle treatment. Keep them away from perfumes, harsh chemicals and excessive moisture, and store pieces carefully when they're not being worn.

We've put together a dedicated care guide with everything you need to know.

Please contact us as soon as you can with your order details and a description of the issue. If photographs will help us understand what has happened, you're welcome to include those too.

We'll work with you to determine the appropriate next step.