Shipping policy
Shipping Policy
Processing & Fulfilment
At Sass and Pearls Jewellery, each jewellery order is carefully prepared and assembled before it is sent to you.
Our usual fulfilment time is approximately 2–4 weeks from your order or pearl reveal. During busy periods, special events or where an order includes a pre-order item, fulfilment may take a little longer.
If there is a significant delay with your order, we'll do our best to keep you informed along the way.
Australian Shipping
We ship Australian orders using Australia Post.
- Standard Australian shipping: $12.50
- Free shipping on Australian orders over $250
Once your order has been dispatched, Australia Post delivery timeframes apply in addition to our fulfilment time.
International Shipping
We ship internationally to most countries using Australia Post.
International shipping is $35.00.
International shipping availability can vary depending on the destination and any current postal, customs or import restrictions. If you're ordering from outside Australia, we recommend contacting us before placing your order so we can confirm that we're able to ship to your country.
International customers should also be aware that their country may apply customs duties, taxes or other import charges. Where applicable, these may be payable by the recipient and are separate from the shipping charge paid to Sass and Pearls Jewellery.
Combining Orders
Where possible, we're happy to combine multiple orders being sent to the same customer and address.
If you have placed more than one order that you would like combined, please contact us as soon as possible. While we'll always try to accommodate requests, we can't guarantee that orders can be combined once fulfilment has begun.
Pre-Orders
Products purchased on pre-order may have a longer fulfilment time than our usual 2–4 weeks.
We'll provide information about expected timeframes where possible and keep you updated if there are significant changes or delays.
If a pre-order item is purchased with other products, your order may be held and shipped together once all items are ready unless other arrangements have been made.
Delivery Delays & Parcel Issues
Once an order has been dispatched, delivery is handled by Australia Post.
If your parcel is delayed, appears to be missing, or there is another delivery discrepancy, please contact us. We'll work with you and Australia Post to investigate the issue and help find a resolution.
International deliveries may also experience delays due to customs processing or requirements in the destination country.
Delivery Addresses
Please check that your delivery address is correct when placing your order.
If you notice an error in your shipping address, contact us as soon as possible. If your order hasn't yet been dispatched, we'll do our best to update the address.
Once a parcel has been dispatched, we may not be able to change or redirect its delivery address.
Questions About Shipping
If you're unsure about shipping to your location, an international destination, a pre-order or an existing order, please contact Sass and Pearls Jewellery through our Contact Us page before ordering.